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Global Customer Experience Management (CEM) Market 2021 – Competitive Landscape and Growth Opportunity, Industry Status and Forecast to 2027

Global Customer Experience Management (CEM) Market Research Report 2020 Cover Covid-19 Impact

The study on the ‘Customer Experience Management (CEM) market’ by Brand Essence Market Research is a compilation of systematic details in terms of market valuation, market size, revenue estimation, and geographical spectrum of the business vertical. The study also offers a precise analysis of the key challenges and growth prospects awaiting key players of the Customer Experience Management (CEM) market, including a concise summary of their corporate strategies and competitive setting.

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Global Customer Experience Management (CEM) Market to reach USD 27.97 billion by 2025.

Global Customer Experience Management (CEM) Market valued approximately USD 5.02 billion in 2016 is forecasted to grow with a healthy growth rate of more than 21.03% over the forecast period 2018-2025. The major factors speculated to augment the markets are technological progressions in the cloud and big data analytics to manage, design, and improve end-to-end consumer experience process, growing espousal of customer experience management solutions to minimize the customer churn rate across the globe, and escalating requirements for the personalized experience by customers across different industries. Customer Experience Management (or CEM) is defined as the practice of designing and reacting to customer communications to meet and/or exceed customer expectations and, thus, raise customer satisfaction, advocacy, and loyalty.
The regional analysis of Global Customer Experience Management (CEM) Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share. Whereas, owing to the countries such as China, Japan, and India, Asia Pacific region is also expected to exhibit higher growth rate / CAGR over the forecast period 2018-2025.
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Analytical Tools:

oText Analytics
oEnterprise Feedback Management (EFM) Software
oSpeech Analytics
oWeb Analytics
oOther Analytics

By Touch Point Type:

oSocial Media
oCall Centers
oMobile
oStores
oWeb Services
oEmail
oOthers

By Deployment:

oOn-Premise
oCloud

By Vertical:

oRetail
oBanking, Financial Services & Insurance (BFSI)
oEnergy & Utilities
oHealthcare
oManufacturing
oIT & Telecom
oConsumer Goods
oOthers

By Regions:
oNorth America
oU.S.
oCanada
oEurope
oUK
oGermany
oAsia Pacific
oChina
oIndia
oJapan
oLatin America
oBrazil
oMexico
oRest of the World

Furthermore, years considered for the study are as follows:

Historical year – 2015, 2016
Base year – 2017
Forecast period – 2018 to 2025

The industry is seeming to be fairly competitive. Some of the leading market players include CA Technologies, IBM Corporation, Clarabridge, Oracle Corporation, Medallia, Adobe Systems Incorporated, Avaya, Inc., Nokia Networks, Chime Technologies Inc., SAS Institute Inc., and so on. The fierce competitiveness has made these players spend in product developments to improve the customer’s requirements.

Target Audience of the Customer Experience Management (CEM) Market Study:

oKey Consulting Companies & Advisors
oLarge, medium-sized, and small enterprises
oVenture capitalists
oValue-Added Resellers (VARs)
oThird-party knowledge providers
oInvestment bankers
oInvestors

 

Region Coverage (Regional Production, Demand & Forecast by Countries etc.):
North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain etc.)
Asia-Pacific (China, India, Japan, Southeast Asia etc.)
South America (Brazil, Argentina etc.)
Middle East & Africa (Saudi Arabia, South Africa etc.)

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Experience Management (CEM) Market Size Growth Rate by Type (2014-2025)
1.4.2 Topical Products
1.4.3 Botulinum
1.4.4 Dermal Fillers
1.4.5 Chemical Peels
1.4.6 Microabrasion Equipment
1.4.7 Laser Surfacing Treatments
1.5 Market by Application
1.5.1 Global Customer Experience Management (CEM) Market Share by Application (2014-2025)
1.5.2 Hospitals
1.5.3 Dermatology Clinics
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Experience Management (CEM) Market Size
2.2 Customer Experience Management (CEM) Growth Trends by Regions
2.2.1 Customer Experience Management (CEM) Market Size by Regions (2014-2025)
2.2.2 Customer Experience Management (CEM) Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Experience Management (CEM) Market Size by Manufacturers
3.1.1 Global Customer Experience Management (CEM) Revenue by Manufacturers (2014-2019)
3.1.2 Global Customer Experience Management (CEM) Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Customer Experience Management (CEM) Market Concentration Ratio (CR5 and HHI)
3.2 Customer Experience Management (CEM) Key Players Head office and Area Served
3.3 Key Players Customer Experience Management (CEM) Product/Solution/Service
3.4 Date of Enter into Customer Experience Management (CEM) Market
3.5 Mergers & Acquisitions, Expansion Plans

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